FAQ

Default solution folder, feel free to edit or delete it.

How do I change the number of days my candidates have to fill out a CHF before the invitation expires?
Go to Settings, Advanced Settings, Custom Job Settings. Under Invitation Expiration (days), you can change the number of days you would like the invite to e...
Tue, Oct 30, 2018 at 4:51 AM
How do I add, change, or delete the list of Departments available in the dropdown?
Go to Settings, Advanced Settings, Custom Company Structures. Here you can add “New Department”, or select the pencil next to any of the listed departments ...
Tue, Oct 30, 2018 at 4:52 AM
How do I make our emails private to candidates?
Go to Settings, Advanced Settings, Email Privacy. Select Yes, and your emails will show up as a generic company email instead of your private email when you...
Tue, Oct 30, 2018 at 4:53 AM
How do I edit our global CHF template so all jobs include the same questions without having to edit each CHF every time I or other TOLS admins create a job?
Go to Settings, Advanced Settings, CHF Template. Any edits, changes, questions added, will all be included in any jobs created going forward. If you already...
Tue, Oct 30, 2018 at 4:55 AM
How do I make a question Required in our CHF?
Select Job, click on CHF tab for the job, click into the question you want to make Required by selecting the pencil icon. Once the question pop up appears s...
Tue, Oct 30, 2018 at 4:56 AM
How to post a job on Indeed?
1. Log into your Indeed Account using your email & password 2. Paste this URL into the search bar: https://ads.indeed.com/account/conversion-tracking ...
Tue, Oct 30, 2018 at 4:57 AM
How do I add a direct link to my job so I can email a candidate directly instead of sending an invite through TOLS?
Select the job. Go to the Direct Links tab. Scroll to the bottom and choose “Add Another”. You can name this Job Board “email” if you choose. Once you add, ...
Tue, Oct 30, 2018 at 4:58 AM
My Competency Interview Guide is blank?
To customize the interview guides, click into the job, scroll to the far right and select the last tab labeled Interview Guides. Select Competency Interview...
Tue, Oct 30, 2018 at 5:00 AM
How to customize the Phone Screen Interview guide?
To customize the Phone Screen guide, click into the job, scroll to the far right and select the last tab labeled Interview Guides. Select Phone Screen from ...
Tue, Oct 30, 2018 at 5:00 AM
How to customize the Topgrading Interview guide?
To customize the Topgrading Interview guide, click into the job, scroll to the far right and select the last tab labeled Interview Guides. Select Topgrading...
Tue, Oct 30, 2018 at 5:02 AM